spydercore-privacy-policy-page

LEGAL

PRIVACY POLICY.

How Spydercore collects, uses and protects your personal data. Last updated: 23/10/2026.

1. Who we are

This website, spydercore.com, is operated by D2 Technology (“D2 Technology”, “SpyderCore”, “we”, “us”). Spydercore is a D2 Technology solution. We are the controller of the personal data described in this policy.

Offices

USA: 4 Timber Lane, Unit E, 07746, New Jersey, USA
Europe: Parque Industrial De Oleiros, Lt. 4/5, E 6, 4730-325 Oleiros, Braga, Portugal

Privacy contact: click here

2. What data we collect

We collect only the data we need to answer you and to run our business with you.

Contact and information requests: name, email, phone number, company, country and the message you write.
Material Requests: the products, options, quantities and notes you add to your request, together with your contact details.
Customer accounts (if we create one for you): name, email, company, customer type, region and the price list and accounting reference we assign to your account.
Technical data: IP address, browser and device information, pages visited, and the date and time of your visit.
Communications: emails, calls and messages exchanged with our team.

We do not ask for payment card data on this website. We do not knowingly collect sensitive personal data.

3. How we use your data and why

Where the GDPR applies (European Economic Area and United Kingdom), we rely on these legal bases:

To answer your enquiries and prepare quotes (steps taken at your request before a contract, or performance of a contract).
To manage customer accounts, orders and invoicing (performance of a contract and legal obligations such as accounting and tax).
To keep the website secure and prevent abuse (our legitimate interest).
To understand how the website is used and improve it (consent, where required, or our legitimate interest).
To send you news and offers (only with your consent, which you can withdraw at any time).

4. Who we share data with

We do not sell your personal data. We share it only with:

Other D2 Technology offices in the USA and Europe, so the right team can answer you.
Service providers that work for us under contract: website hosting, email delivery.
Authorities and advisers when the law requires it or to protect our legal rights.

5. International transfers

We operate in the USA and Europe, so your data may be processed in both. When data leaves the European Economic Area or the United Kingdom, we use safeguards such as the European Commission’s Standard Contractual Clauses or an adequacy decision.

6. How long we keep data

Enquiries and Material Requests that do not lead to a sale: unlimited.
Customer accounts: while the account is active, then unlimited.
Invoices and accounting records: for the period required by law unlimited.

7. Your rights (EEA and UK)

You can ask us to give you access to your data, correct it, delete it, restrict or object to its use, receive it in a portable format, and withdraw consent at any time. Write to click here. We reply within one month.

You can also complain to your data protection authority. In Portugal this is the CNPD (Comissão Nacional de Proteção de Dados), cnpd.pt.

8. California residents

If you live in California, the CCPA/CPRA gives you the right to know what personal information we collect, to request deletion or correction, and to opt out of the sale or sharing of personal information. We do not sell personal information and do not share it for cross-context behavioural advertising. We do not discriminate against you for using these rights. To make a request, write to Click here. We may need to verify your identity first.

In the past 12 months we have collected the categories listed in section 2: identifiers (name, email, phone, IP address), business and commercial information, and internet activity.

9. Cookies

We use cookies and similar technologies. See our Cookie Policy for details and for how to change your choices.

10. Security

We use reasonable technical and organisational measures to protect your data, including encrypted connections (HTTPS) and restricted access. No system is completely secure, so we cannot guarantee absolute security.

11. Children

This website is for businesses and professionals. It is not directed at anyone under 16, and we do not knowingly collect their data.

12. Links to other sites

Our website may link to other sites (for example social networks or YouTube). We are not responsible for their privacy practices.

13. Changes to this policy

We may update this policy. The date at the top shows the latest version. If we make important changes we will tell you on this page.

14. Contact us

Questions about privacy: Click here, or write to the office nearest to you (see section 1).